Spa owners: learn to craft service bundles, create membership tiers, and track client engagement to boost loyalty and profitability.
Create Packages That Customers Keep Coming Back For
Wellness often thrives on habit—from monthly facials to quarterly massages. Smart package design turns occasional visits into regular routines—and your POS is the coach that keeps the system on track.
1. Define Tiered Memberships
Offer Bronze, Silver, Gold plans. Bronze includes 1 facial/month, Silver adds a massage, Gold bundles facials, massage & a monthly facial booster. Price them attractively vs. a la carte spend.
2. Automate Billing & Expiration
M&M POS charges automatically each period, and notifies clients when benefits are used or expire. No more chasing money or gift blind spots.
3. Encourage Add-Ons During Visits
At check-out, offer upgrades like hot stone or paraffin dip. These small additions deliver value, increase revenue, and are easy to track via your POS.
4. Track Client Preferences
Record product preferences, sensitivity, or aftercare notes in client profiles. Staff can suggest services or rebooking options tailored to each client.
5. Use Reporting to Detect Dropoff
If a client misses a few bookings, trigger a follow-up via email or call. POS reminders help reactivate lapsed clients before they forget you.
6. Reward Loyalty Milestones
After six visits, throw in a free exfoliation add-on. Automatically apply it to their next booking via your POS.
Final thoughts
In wellness, loyalty is earned one appointment at a time. Package design, automation, tracking, and personalisation—powered by your POS—make clients part of your success story.