Cosmetology owners: create add-on services that clients actually want, and improve satisfaction at the same time.
Transform a Good Visit into a Great One
A salon service is personal. That means clients are willing to spend more when it elevates their experience. Strategic add-ons boost both value and loyalty.
1. Analyze Service Data in Your POS
M&M POS shows you your most popular services and when clients buy add-ons like deep condition or styling. See trends clearly—and choose the right upsells.
2. Pre-Book Add-Ons at Checkout
Before they leave, ask: “Would you like a scalp massage or hydrating treatment today? It usually adds 10 minutes and $30—many clients say yes!” Let your POS attach that to their booking.
3. Create Package Deals
Seasonal sets with shampoo + cut + hot towel = perceived savings. Track what bundles convert best and refine over time using POS reports.
4. Encourage Rebooking
Offer 10% off a conditioning treatment if booked within four weeks. M&M POS can automate reminders directly to clients after checkout.
5. Track Client Preferences
Note client likes/dislikes in your POS profile (e.g., preferred stylists, favourite oils). Personalisation strengthens trust—and repeat visits.
Final thoughts
Upselling in a salon isn’t pushy—it’s about enhancing the experience. Tailor extras with care, track results, and your customers—and your revenue—will thank you.