Simple post-purchase surveys can turn feedback into improvement—and drive loyalty and repeat business.
Unlock Success Through Feedback, One Question at a Time
Small, targeted customer surveys (via email or SMS after purchase) can reveal crucial insights. Here's how to set them up and act fast to improve service.
1. Keep It Short—One Question Works Wonders
Ask “How would you rate your experience?” on a 1–5 scale. Done. Then: “Would you recommend us?” + option for comments.
2. Automate Survey Dispatch
Your POS can trigger the survey right after checkout. M&M POS integrates with email tools to send automated follow-ups.
3. Monitor & Act Weekly
Low scores? Dive in quickly—call, offer gift card, or apologize personally. Good scores? Acknowledge and show appreciation.
4. Share Results with Your Team
Highlight top-rated staff/downloads, customer love quotes, and quarter-over-quarter improvements.
Final thoughts
Feedback isn’t just data—it’s a guide to happier, more loyal customers. Automate it through your POS, act fast, and grow your reputation every day.