For café owners: streamline processes, reduce waste, and serve more customers with less stress.
Make Every Coffee Count
Your café isn’t just about great beans—it’s a machine with hundreds of micro-steps. Improving speed, accuracy, and waste can dramatically boost margins and customer satisfaction.
Step 1: Map the Barista Flow
Write each step of a drink order: customer approach → order taken → drink prepared → payment processed → drink delivered → cleanup. Time each step during peak hours to find bottlenecks.
Step 2: Consolidate Beverage Stations
Group espresso machine, grinder, milk steamer, and POS within arm’s reach. M&M POS supports quick order entry so baristas don’t need to step away from the customer.
Step 3: Automate Inventory Tracking
Every espresso shot or milk cup reduces inventory in real-time via M&M POS. You'll avoid stockouts and reduce spoilage by ordering only what's needed.
Step 4: Reduce Drink Wait Times
Use your POS’s “ready to pick up” timing data to see average wait times. Set a benchmark (e.g., under 2 minutes) and train staff to meet those targets.
Step 5: Analyze Waste and Returns
Track drink remakes or voids. Frequent mistakes mean the process needs attention—staff training, recipes, or equipment calibration.
Final thoughts
Every second and every drink matter in a café. Streamlined workflows, immediate stock visibility, and timing metrics—via your POS—will help you serve faster, sell more, and delight every customer.