Auto shop owners: use check-ins, inspections, and automated reminders to boost shop efficiency and customer satisfaction.
From Drop-Off to Drive-Away—Make Your Process Shine
Customers want transparency and speed. A clear workflow—check-in, diagnostics, service, pick-up—with built-in alerts boosts shop capacity and builds trust.
1. Standardise Check-In Forms
Use M&M POS to record customer symptoms and service requests digitally. This creates accuracy and a paper trail before you begin work.
2. Automate Inspection Photos & Approvals
Take quick photos of issues (brake wear, fluid leaks) and send them with estimate requests automatically. Customers say yes faster—and feel confident.
3. Schedule with Status Updates
You can automate notifications like: job in progress, ready for pickup, or service delayed. It reduces phone calls and builds trust.
4. Track Technician Efficiency
Use POS to measure time spent per service, parts usage, and fitment times. You’ll spot bottlenecks and reward high-performance techs.
5. Automate Follow-Up Reminders
Set your system to ping customers when their oil or brakes are due in 3 months. It builds return business quickly.
Final thoughts
Auto repair isn’t just about fixing cars—it's about clarity, communication, and care. Built-in systems and workflows—powered by your POS—make both your technicians and customers happier.