Refund Fraud and Return Abuse in 2026: A POS Playbook to Reduce Shrink Without Being Rude

A practical, frontline playbook to reduce refund fraud, return abuse, discount leakage, and employee shrink with clear POS rules, manager approvals, and simple audits.

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AI Cameras and POS Exceptions: Building Loss Prevention That Respects Staff and Protects Margins

AI camera alerts are showing up at the register, but small businesses need a privacy-respecting approach. Start with POS audit trails, clear refund and discount rules, and exception reports before adding surveillance or noise.

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Stop the Silent Margin Leak: Reason Codes for Voids, Discounts, Comps, and Price Overrides

If your margins feel mysteriously worse, the culprit is often not COGS - it's untracked voids, comps, and price overrides. This practical guide shows how to set simple reason codes, approval thresholds, and a weekly coaching loop that improves accuracy without slowing checkout.

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